August 28, 2017
Sharing our quality measures
As Iowa’s only comprehensive academic medical center, University of Iowa Health Care is committed to providing patient-focused care in an environment devoted to patient safety, innovation, excellent service, and exceptional outcomes. Simply put, we want to provide our patients with the best care possible.
We continuously examine how we deliver care to our patients, and collect, share, and compare quality data that is used to improve our systems of care. That data has also become increasingly important to patients who want to understand health care quality data in order to make more informed choices.
UI Hospitals and Clinics posts quality and safety information online and recently added two patient satisfaction measures—overall rating of the hospital and willingness to recommend the hospital. This information is gathered by surveying our patients following a clinic visit or hospital stay and is managed by Press Ganey, a leading survey firm. The level of satisfaction expressed by patients is one of the most useful measures of health care quality because the combined experiences of many people over time more accurately reflects what a future patient can expect.
On Thursday last week, we took the next step in transparency with our patient satisfaction measures by posting provider star ratings. All outpatient care providers who have a statistically significant number of ratings from verified patients now have a star rating posted on their individual provider pages. The ratings are derived from Press Ganey survey responses from our patients since March 1, 2017, and calculated through a sophisticated algorithm for accuracy. Only providers who have 30 or more verified surveys will have stars on their webpages, so not every provider will have a rating initially, but as more surveys accumulate there will be ratings on more pages.
In addition to supplying our patients with more information on the quality of our services, our webpages provide them with a source for verifiable, accurate ratings by real patients—not the questionable provider ratings offered on other internet and social media sites.
My thanks to all of you who are committed to developing and maintaining a culture that focuses on safety and values transparency in communicating with our patients.