From:                              Chief Medical Officer <>

Sent:                               Thursday, August 2, 2018 7:59 AM

To:                                   Roggentien, Kristine B

Subject:                          Quest newsletter, focus on communication, August 2018


Communication. It’s vital in everything we do, especially in patient safety. We have numerous tools to communicate with each other, and it can be hard to keep up. Read more about these tools and tips on how to use them most effectively in my latest blog entry.

—Theresa Brennan, MD, chief medical officer



Welcome to our new section in Quest that highlights communication. Each month, we will cover updates in communication platforms, stories about communication successes, or areas that need improvement. Our first communications topic:

New messaging templates live Aug. 2

New messaging templates now available in Smart Web and Voalte will help streamline communication with standardized messages that are clear and concise, providing all of the pertinent information in the first message. You’ll save time, reduce the number of pages to providers, and improve communication among clinical teams.

Hand hygiene adherence


Documenting the specificity of pneumonia 

When documenting pneumonia, consider and include the following, if known:

  • If the condition was present on admission (POA)
  • What is the cause of the pneumonia (organism, aspiration, radiation, hospital acquired, ventilation acquired, etc.)
  • The organism(s) causing the pneumonia

HIPAA turns 22!

This August, HIPAA turns 22! Celebrate by brushing up on your HIPAA facts. Check out the Office of Civil Rights’ guidance on HIPAA and Patient Privacy. 

Patient experience

Comments being added to online star ratings

Later this month, vetted patient comments will be added to outpatient provider profiles on our public websites. UI Health Care will strengthen its online reputation and transparency by adding this next phase of the Star Rating program.

Recent patient comments about ‘respect’

From the positive, "She entered the room very quietly not to wake my sleeping child," to the not-so-positive, ". . . just glared at me as if to say, ‘Why are you bothering me with this?'"


In case you missed it

As always, I encourage you to share any story you may have with my office (email—especially those involving communication—and I challenge you to continue to improve communication in your area.

—Theresa Brennan, MD, chief medical officer