From:                              Chief Medical Officer <cmo@uiowa.edu>

Sent:                               Thursday, June 07, 2018 8:46 AM

To:                                   Roggentien, Kristine B

Subject:                          Quest newsletter, June 2018

 

We want to hear from you! We are always looking for new ways to innovate and enhance our patient safety, quality, and experience practices. Send us your questions, ideas, or feedback to cmo@uiowa.edu

Safety

Patient safety alert: Inpatient self-administered opioid overdose

If a patient is found unresponsive for an unknown reason, consider the possibility of self-administered opioid overdose. Consider administering naloxone (Narcan), found in all emergency drug trays and can be overridden in the McKesson drug dispensers.

Sharps injury or other blood/body fluid exposure? Now dial STICK

There is now a faster, easier process for any UI employee or volunteer with a sharps injury or blood/body fluid exposure. Simply dial “STICK” or 7-8425 (319-467-8425) to connect with an RN 24/7 who will guide you through the expedited process.

Hand hygiene adherence

It’s worth your time: 20 seconds to save lives. 

Quality

Documentation: Present on admission (POA)

Every principal and secondary diagnosis throughout an inpatient medical record should include POA status, for any provider to use who is involved in the care and treatment during the inpatient stay. 

When you assume . . .

If patients bring visitors with them to their appointment, obtain consent from the patient to discuss care in front of the visitor. Ask the patient to sign a Release of Information, or document verbal consent.

7JPP Interim Simulation Facility now open

The 7JPP Interim Simulation Facility is now open, expanding the existing space and resources for interprofessional simulation education in a variety of hospital environments.

Patient Experience

Guest Services has joined Office of the Patient Experience

To further align programs that support the patient and family experience, Guest Services has transitioned from Support Services and become a division of the Office of the Patient Experience.

Patient comments about listening

Please take a moment to read these comments about listening and put yourself in these patients’ shoes, from "made me feel like he was truly listening to me" to "He didn’t listen to me and I don’t think he listens to his nurses either."

New patient education handouts

The Patient Education Program has been working with several departments to standardize their departmental education for patients. Visit the Patient Education SharePoint site to view and print handouts, and learn how you can work with the Patient Education Program. 

Events

Recognitions

In case you missed it