From:                              Chief Medical Officer <>

Sent:                               Thursday, May 03, 2018 9:15 AM


Subject:                          Quest newsletter, May 2018


We want to hear your ideas for new ways to innovate and enhance our patient safety, quality, and experience. Email us at We may discuss your idea in this newsletter!


2017's Great Catch Winner

In case you missed it, congrats to Stephanie Specht, RN, BSN, of UI Stead Family Childrenıs Hospital, Level 9, on being voted this yearıs Great Catch Award winner! 

Patient Safety Week follow-up

We celebrated National Patient Safety Week April 9 to 13, which saw great interest at the information table and in our first-ever mock patient room. Employees were asked to identify safety issues for a chance to win a Kindle.

Hand hygiene adherence

Itıs worth your time: 20 seconds to save lives.


Lose a Ticket-to-Ride, gain a ticket-to-HIPAA training

When transporting patients, please remind everyone involved that the Ticket-to-Ride documentation needs to get to the receiving staff member. It is important for patient care and is also a HIPAA breach if it is left unattended in a public area of the hospital. 

Conflicting documentation

See some examples of conflicting documentation, which can lead to incomplete or inaccurate hospital coding and erroneous documentation-related metrics. 

Patient Experience

First role of a hospital interpreter: Conduit

Todd Kuennen, a hospital interpreter, gives some tips to providers on working with an interpreter. 

Interpreting Services resources

Interpreting Services offers Cyracom to Spanish- and French-speaking patients and families after 5 p.m. on weekdays and 24/7 on weekends.

Spiritual Services: Sunday Mass new location

Starting Sunday, May 6, Catholic Sunday Mass will be held in the Meditation Room in University of Iowa Stead Family Childrenıs Hospital (Level 12), still at 3:30 p.m. and now televised on channel 115. 

Recent patient comments about explaining

From "Nurses explained things (equipment, schedule, etc.) thoroughly and patiently" to ³Did not get food for 24 hrs. because no one explained the Œorderı system.²


In case you missed it