From:                              Chief Medical Officer <>

Sent:                               Thursday, January 04, 2018 1:29 PM

To:                                   Roggentien, Kristine B

Subject:                          Quest newsletter: Cheers to 2017, here's to an even better 2018


Welcome to 2018!

The New Year is an opportunity for growth, renewal, and a time to reflect. Your capacity for teamwork and caring make our unique organization a truly great place to be. In 2017, we cared for more than 31,000 inpatients, served 3 million meals, and positively changed many lives. Read more about what we should be proud of from 2017, and share your own accomplishments! Here’s to a wonderful 2018.

—Theresa Brennan, MD, chief medical officer


Happy backs: 15 years of reduced patient exertion injuries

Happy backs

Patient Safety Alert: Retained towel following a surgical procedure

Be sure to remove all packing prior to wound closure. Staff in the periop area should be aware that:

  • Towels are not used for packing
  • Extra-large laparotomy sponges are available for packing 
  • White, RFID-tagged, x-ray detectable towels will be used and counted in the OR for wound edges or covering an open wound

Hand hygiene adherence


New year, new you? Ensuring accurate demographic info

With a new year, it's especially important to confirm patients' demographic and insurance information.

Quality improvement: Documenting respiratory failure

It is important to capture not only the treatment method, but also the appropriate accompanying diagnosis. Be sure to include these five things.

Patient experience

C3 training launching on more units

Compassionate, Connected Care (C3) training will move next to the NICU, Labor and Delivery, Mother/Baby, and Adult Gynecology.


Patient comments about being 'included in decisions'

From "respects our decision" to "I left crying."


In case you missed it 

We want to hear from you! We are always looking for new ways to innovate and enhance our patient safety practices, maximize quality measures, and give our patients the best experience possible. Send us your questions, ideas, or feedback to