From:                              Chief Medical Officer <cmo@uiowa.edu>

Sent:                               Thursday, November 02, 2017 9:29 AM

To:                                   Roggentien, Kristine B

Subject:                          Quest newsletter, Nov. 2017

 

Get ready for a new training program to learn how safety, quality, and connection come together to help build the real Iowa experience, so we can give our patients the type of experience we'd want our own families to have. Called "Excellence Every Time," the first session will be in March. Sign up now

Safety

Updates to PSN reporting

Find out about the improvements and updates that have been made to the incident reporting form in the Patient Safety Net (PSN). 

Hand hygiene adherence

As the cold and flu season ramps up, hand hygiene is paramount! 

Quality

Patient privacy reminder

Refrain from discussing patient information and treatment in public areas. Be cognizant of your surroundings, and find a private place to talk. 

Understanding CDI metrics

DRGs? CMI? Here’s a cheat sheet to keep these straight, with some new metrics included. All providers should know these. 

Patient experience

Sign up for ‘Excellence Every Time’

Join us at the Marriott Hotel in Coralville, March 7 and 8, 2018, for a new program all about UI Health Care. Who we are. How we work. And how we keep our patients at the center of everything we do.

Patient education updates

Making sure our patients understand what we tell them is an essential part of the patient experience and helps keep them safe.

  • Library resources
  • Tigr: educational videos in patient rooms
  • New patient handouts

Grateful patient comments: giving thanks

Events

In case you missed it

Send your questions, ideas, or feedback on any of these topics to cmo@uiowa.edu.

And don't forget to get your flu shot—please get one (or decline) by tomorrow.