Subject:                          Quest May 2017


UI Health Care’s continuous quest for the best patient safety, quality, and experience.


Monthly patient safety, quality, and patient experience updates from the Chief Medical Officer


WHO Hand Hygiene Week

UI Hospitals and Clinics is participating in the World Health Organization’s hand hygiene campaign, “Save Lives: Clean Your Hands” this week, culminating with a Hand Hygiene Moment at 1 p.m. tomorrow, when we encourage all to stop what they are doing and clean their hands.


Hand hygiene adherence

Patient safety alert: Preventing falls for young children  

Staff communication with parents: Who’s got the baby?



Documentation improvement: Malnutrition update  

With improved identification of patients with malnutrition, it continues to be necessary for providers to understand documentation needs related to this diagnosis.


Patient experience

Read this month’s newsletter, featuring:

·         4JPW welcomes patients with a caring message

·         Provider communication courses coming soon

·         Keys to success: Building confidence in the care team

·         Recent patient comments staff working together


·         Promoting a culture of professionalism Grand Rounds, noon to 1 p.m., Tuesday, May 16, in W256 GH (Elevator BW, Level 2)

·         Culturally Responsive Health Care in Iowa 2017, Friday, June 2

·         Iowa Lean Consortium health care event and call for posters, August 8 at DMACC in Ankeny


News and announcements

·         Despite gross revenues being above last year and spending less than budgeted, UI Health Care is receiving less money than budgeted. This is due to a dramatic decrease in our collection rate.

·         Welcome Alicia Loy, a new engineer in Operations Excellence, who came from Central Sterilizing Services as a quality and operations improvement coordinator

·         Installation of a new state-of-the-art 1.5T MRI has begun. Lower Level near Elevators E and F will be closed for one hour tomorrow around 10 a.m. to remove the existing unit.

·         Several pediatric pharmacy services in UI Stead Family Children’s Hospital are now operational.

·         Reminder: Find the new UI Health Care Strategic Plan on The Point or read more about it in VPMA Voice: Goal 1 and Goal 2.


New blog posts

·         Our Stories: Through the Eyes of our Volunteers, with CMO Theresa Brennan, MD, and Jean Reed, director of Volunteer Services

·         Nursing at Iowa

·         Making the Rounds: Internal Medicine