Subject:                          Quest March 2017


UI Health Care’s continuous quest for the best patient safety, quality, and experience.


Monthly patient safety, quality, and patient experience updates from the Chief Medical Officer

Patient experience

Read this month’s newsletter, featuring:

·         Pioneer units’ satisfaction scores spike after C3 coaching

·         Recent patient comments about “explain and instruct”

·         Next Service Excellence training: March 8 and 9


Documentation improvement: Documenting coma  

Coma is one of those conditions that impacts our risk adjustment, and it should be documented when appropriate.


Achieving your wildly important goals: Part 2

For improvement teams working on Lean philosophies: from The 4 Disciplines of Execution, discipline No. 2 is to act on the lead measures. “Some actions have more impact than others when reaching for a goal.”  


Surge Capacity

The Surge Capacity workgroup has developed institution-wide process to focus on timely movement of patients through their hospital stay



Patient Safety Alert

Potential for retained foreign object: RFID chip may become separated from 4x4 gauze.


Hand hygiene adherence





·         Jonathan Bothell, RN, MSN, new role of interim director of the Office of The Patient Experience

·         UI Stead Family Children’s Hospital move a success

·         Greg Nelson, MA, RN, new role as director of CME

·         20172020 UI Health Care Strategic Plan: review the draft plan and watch video of forum

·         Hematology-Oncology Associates of the Quad Cities joins UI Health Care

·         Diekema, Lal named to new leadership positions



·         April Doggett, BSN, RN, February 2017 DAISY winner

·         February Good Catch Award winners: Diana Karkow, PharmD, BCPS; Chaun DeJong, RN; Rachel Finnegan, CMA; Holly Smith, BSN, RN; Girish Bathla, MB, BS; Girish Bathla, MB, BS; and Mary Schlapkoh, ARNP

·         Jeni Beckman of 4JPW wins Helping Hands award