Subject:                          Quest March 2017

 

UI Health Care’s continuous quest for the best patient safety, quality, and experience.

Quest

Monthly patient safety, quality, and patient experience updates from the Chief Medical Officer

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Patient experience

Read this month’s newsletter, featuring:

·         Pioneer units’ satisfaction scores spike after C3 coaching

·         Recent patient comments about “explain and instruct”

·         Next Service Excellence training: March 8 and 9

Quality

Documentation improvement: Documenting coma  

Coma is one of those conditions that impacts our risk adjustment, and it should be documented when appropriate.

 

Achieving your wildly important goals: Part 2

For improvement teams working on Lean philosophies: from The 4 Disciplines of Execution, discipline No. 2 is to act on the lead measures. “Some actions have more impact than others when reaching for a goal.”  

 

Surge Capacity

The Surge Capacity workgroup has developed institution-wide process to focus on timely movement of patients through their hospital stay

 

Safety

Patient Safety Alert

Potential for retained foreign object: RFID chip may become separated from 4x4 gauze.

 

Hand hygiene adherence

 

Events

 

News

·         Jonathan Bothell, RN, MSN, new role of interim director of the Office of The Patient Experience

·         UI Stead Family Children’s Hospital move a success

·         Greg Nelson, MA, RN, new role as director of CME

·         20172020 UI Health Care Strategic Plan: review the draft plan and watch video of forum

·         Hematology-Oncology Associates of the Quad Cities joins UI Health Care

·         Diekema, Lal named to new leadership positions

 

Awards

·         April Doggett, BSN, RN, February 2017 DAISY winner

·         February Good Catch Award winners: Diana Karkow, PharmD, BCPS; Chaun DeJong, RN; Rachel Finnegan, CMA; Holly Smith, BSN, RN; Girish Bathla, MB, BS; Girish Bathla, MB, BS; and Mary Schlapkoh, ARNP

·         Jeni Beckman of 4JPW wins Helping Hands award

 

Blogs

 

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