Subject:                          Quest Feb 2017


UI Health Care’s continuous quest for the best patient safety, quality, and experience.


Monthly patient safety, quality, and patient experience updates from the Chief Medical Officer

Patient experience

Read this month's newsletter, featuring:

·         Jamieson steps in to coach in the CVICU: See how C3 coaching is improving experiences

·         Next Service Excellence training: March 8 and 9

·         Patient comments about being included in decisions, from “His honesty provides me with the information I need” to “[The provider] would not respect my decision involving my care.”


Achieving your wildly important goals

From The 4 Disciplines of Execution, discipline #1 is to focus on the wildly important. “Focus your efforts on the one or two goals that will make all the difference, instead of giving mediocre effort to dozens of goals. Execution starts with focus.”  


Documentation improvement

Understanding principal and secondary conditions

The principal diagnosis is “the condition, after study, which caused the admission to the hospital.” This is not necessarily what brought the patient to the emergency room.

New service-specific tip sheets

In February, watch for documentation tip sheets on your unit for your specific service. Find information on necessary documentation for common diagnoses and common queries for your service.


“Let’s Talk Patient Safety” forum

Topic: Improving staff and patient safety with the medication diversion prevention taskforce. Noon to 1 p.m. Tuesday, Feb. 7, in the East Room (Elevator F, Level 8).


Hand hygiene adherence

·         Dec. 18 to 31

·         Jan. 1 to 7

·         Jan. 8 to 14

·         Jan. 15 to 21

·         See full results in Tableau

Great work to the 100 percent hand hygiene performers for Jan. 22 to 28:

·         3 Boyd Tower (medicine psychiatry)

·         7 John Pappajohn Pavilion (pediatric ICU)

·         3 John Colloton Pavilion (pediatric hem/onc)

·         5 South GH (short stay)

·         7 Roy Carver South (adult bone marrow transplant)

Don’t forget

·         Performance appraisals for UI Health Care staff due March 31

·         Safetygram: Oxygen cylinder storage and securement

·         Revised forms: Consent for operation or procedure

·         Influenza prevention: take precautions


News and awards

·         Zachary Tonyan, Service Star Award winner

·         Mandy Poock, RN, January 2017 DAISY winner

·         Carolina on his mind: CFO Ken Fisher announces his retirement

·         Diversity: It’s a matter of respect

·         Feb. 7: UI Health Care open forum on strategic plan

·         See all upcoming events