Subject:                          Quest December 2016


UI Health Care’s continuous quest for patient safety, quality, and experience


Monthly patient safety, quality, and patient experience updates from the Chief Medical Officer

Patient Experience

Read this month's newsletter, featuring:

·         Spotlight on C3 coach Andrea Eichler, BSN, RN

·         Keys to Success: Reducing patient fear and anxiety

·         Patient comments about asking and listening


Facility directory opt out

Q: A motor vehicle accident patient has opted out of the facility directory to ensure her safety. A caller, stating to be the patient’s mom, requests the patient’s location within the hospital. Should you provide the requested information?
A: No. Read about
what to do in this situation and what to do if the patient is unable to choose if she wants her information shared.



Documentation top ten tip sheets coming soon

In the coming weeks, each specialty will have access to a documentation top ten list, developed by the Clinical Documentation Improvement nurses working with each specialty. It will provide documentation tips on the most common query opportunities found within that specialty. Read more.


Patient safety

Hand hygiene adherence

Clean hands save lives. We have work to do!

·         Oct. 30 to Nov. 5

·         Nov. 6 to 12

·         Nov. 13 to 19

News and awards

·         Virtual Hospitalist Service Nov. 15 ‘go live’ a success!

·         Carver Trust giving $45 million to support new neuroscience institute

·         Zachary Matthews, RN, DAISY winner

·         New MyChart features improve patient convenience

·         McCue honored as Oncology Nurse of the Year

·         Bachner, Montgomery win Helping Hands award for improving workplace

·         Making a Difference Award recipients, October 2016

·         Okeoma receives Iowa Women of Innovation Award