Subject:                          Quest August 2016


UI Health Care’s continuous quest for patient safety, quality, and experience



Monthly patient safety, quality, and patient experience updates from the Chief Medical Officer

Quality updates

5 South Short Stay FAQs

Questions about UI Hospitals and Clinics’ new observation unit? Learn more: 5 South Short Stay Unit FAQs


Lean Toolbox: Current State, Ideal State, and Future State

Let’s step away from the election season of 2016 for this Quest newsletter and take a look at some states that have no electoral votes. First up: Current State
Lean event:
Lean Health Care Panel and Tour on Sept. 15

Documentation of malnutrition

Malnutrition can be overlooked in certain patients, which is one of the many reasons for the malnutrition initiative in 2015. Read more about documentation of malnutrition.


Patient experience updates

Read this month's newsletter, featuring:

  • Patient satisfaction data training overview
  • New video featuring many UI Health Care staff members you may recognize
  • Five questions to ask yourself for better engagement
  • Patient comments about compassion, both positive and “missed the mark”


Confirming with patients what information to share

Read the HIPAA reminder for staff on the importance of confirming with patients when they want information shared with family members or friends.


Patient safety

Hand hygiene adherence

News and awards