patient safety, quality, and patient experience updates from the Chief
Pain Management Task Force
patient satisfaction scores in need of improvement in the HCAHPS Pain
Management domain, the Pain Management Task Force is reviving our focus. Read
about how we are improving pain management and the tools you can use
to improve patients’ expectations of pain.
Clinical documentation and coding queries
improve communication among providers, Clinical
Documentation Improvement nurses are documenting queries in a new way.
Providers will notice a change in where they find their active query
requests in Epic.
Medical Observation Summit
you miss the Medical Observation summit on June 29? Watch
the full video and see the presentation slides.
“Together . . .
We are the patient experience”: Enhancements to the patient experience
include better patient satisfaction data reporting tools, Compassionate
Connected Care (C3) training, standardized rounding, and more.
Keys to Success:
The art of empathetic listening
about respect and individual treatment, both positive and “missed the
Preventing patient privacy breaches
of all protected health information in the grey, locked containers
labeled Iron Mountain for secure shredding. Read
more tips on protecting the privacy of our patients.
High risk associated with heparin order sets in Epic
heparin infusion order was inadvertently discontinued in Epic, with
subsequent subtherapeutic anticoagulation resulting in the need for
multiple surgical procedures. Read
more on preventing this type of error.
Releasing results to MyChart
a clinician selects “Reviewed/To MyChart,” those results are immediately
visible to patients who are enrolled in MyChart. Results that are not
“Reviewed/To MyChart” are visible to patients either overnight (most
labs) or in four business days (most imaging and pathology). Read
more on releasing results to MyChart.
Hand hygiene adherence
26 to July 2
19 to 25
12 to 18
5 to 11
29 to June 4
22 to 28
department receives Lantern Award
named director of risk management
Hands winner Christina Kelly
Martini, Service Star and all May nominees
Haustein, DAISY Award winner
and Wynn named interim leaders for nursing
Nursing at Iowa
Making the Rounds, Internal
Our Stories, Chief Medical Officer