Subject:                          Quest March 2016.html


In our quest for patient safety, quality, and service excellence


Monthly patient safety, quality, and service excellence updates from the Chief Medical Officer


Patient experience

Read this month's newsletter, featuring:

·         Patient education specialists Adriana McMullan Moreno and Janelle Hansen in new roles

·         Patient comments about learning and understanding

·         Service Star Award winner Scott Leaverton, with a visit from Herky

·         Service Excellence training, March 9 and 10, with transportation information

·         All Service Star Award nominees


Let data determine your destiny

Data led the 2BT process improvement team to develop a deeper understanding of the issues hindering patient discharge and generated appropriate, specific actions to improve discharge times. Read more about 2BT’s efforts (PDF). 

Documenting debridement

With the implementation of ICD-10, there has been an increased need to document specificity related to many diagnoses. Debridement is defined as the removal of nonviable material, foreign bodies, and poorly healing tissue from a wound. Read more about documenting debridement.


Patient privacy reminder

Can I add a diagnosis or scan documents into my own health record? Learn more specifics about accessing your own record.

Patient safety

Patient Safety Awareness Week

The National Patient Safety Foundation (NPSF) will celebrate Patient Safety Awareness Week March 13 to 19, 2016. The theme this year is United for Patient Safety. 


NTM exposure follow-up

A total of 283 patients contacted UI Hospitals and Clinics after being notified of possible exposure to NTM bacterium from heater-cooler devices used during certain surgeries. Read more.


Hand hygiene adherence


Other news