Subject:                          Quest June 2016


In our quest for the best in patient safety, quality, and patient experience  


Monthly patient safety, quality, and patient experience updates from the Chief Medical Officer


Office of The Patient Experience

Coming soon: big changes to enhance the patient experience

“Excellence . . . Every Time” is a phrase that has resonated with UI Health Care employees through Service Excellence: “The Iowa Experience,” but now we are going to take it to the next level. It will mean excellence in everything we do, from caring behaviors to best practices. See some of the enhancements rolling out in the coming months.
Keys to Success: Six steps to better patient experience

Patient comments: listening and explaining

Service Star winners: Kristel Wetjen and Jalal Tirgardoun

Next Service Excellence training event: Sept. 14 and 15


Documenting malnutrition

The malnutrition team, created in 2015, developed a system that identifies at-risk patients and expedites nutrition assessments completed by registered dieticians. Read more about documenting malnutrition.

Patient safety

Watch video: Demo of central line placement procedures (on Facebook)

Hand hygiene adherence

·         May 1 to 7

·         May 8 to 21



·         Congrats to the Executive Leadership Academy graduates

·         Clinical Staff Office re-certified

·         UI Hospitals and Clinics staff recognized for improving our workplace

·         Glenn named director of the Hospitalist Program

·         Fick named director of Primary Care