Subject:                          Quest January 2016.html


In our continuous Quest for top-notch Patient Safety, Quality, and Service Excellence.


Monthly Patient Safety, Quality, and Service Excellence updates from the Chief Medical Officer



Patient privacy tips: the concerned coworker

So my coworker, who is also a close friend, just got admitted to the hospital. Can I look at his or her medical record out of concern? Short answer: No.


Patient Safety

New safety report: 15 years after “To Err is Human”

The National Patient Safety Foundation recently released a report suggesting that while there has been progress in some areas, significant improvements in preventable harm are still needed. Read more. 


New approach to root cause analysis reviews

Root cause analysis is a process widely used by health professionals to learn how and why errors occurred. Read about recent improvements to investigate medical errors, adverse events, and near misses.


Hand hygiene adherence



Understanding principal and secondary conditions

The principal diagnosis is “the condition, after study, which caused the admission to the hospital,” but it is not necessarily what brought the patient to the emergency room. Learn more about principal and secondary conditions.


Budgets, reviews, goals, and “Lean” philosophies

It’s that time of year when we are working on capital budgets, operating budgets, annual reviews, and setting goals for the upcoming fiscal year. So how do the Lean philosophies fit into all of this?


Patient Experience

Office of The Patient Experience newsletter

Read this month's newsletter, featuring:

·         How well do staff work together? Tips on improving this survey item score

·         Patient feedback: Comments on consistency of information

·         Service Star Award winners Cheri Cilek, Volunteer Services, and Tammy Rarick, Otolaryngology


News and Awards

  • The next “Let’s Talk” Patient Safety forum will show a patient safety movie/documentary at noon, Tuesday, Feb. 2, in the East Room (Elevator F, Level 8). Watch your email for more information.
  • Helping Hands Award winner: Diane Kohl of 6RCP
  • Nursing at Iowa blog: Best advice I ever got