A guide to helping in the halls

Helping our patients and visitors find their way is one of the easiest means of ensuring their UI Health Care experience is a great one.

As we continue to transition into a new “normal” and more patients return to our facilities, here are a few tips to remember the next time a patient or visitor asks for guidance.

  • Maintain safety guidelines: It’s our responsibility to be as helpful as possible when assisting patients and visitors, but it’s also our responsibility to keep them safe. In order to do so, it’s important to comply with the safety guidelines within the hospital, including face masks and social distancing in patient-facing areas.
  • If possible, escort patients or visitors: While it may be easier to simply explain to a patient or visitor where they need to go, our directions may leave them confused or frustrated. Escorting patients and visitors is the foolproof way to ensure they get where they need to be.
  • Information Desks are your friend: If you don’t know where a patient or visitor needs to go, use the Information Desks. You can find them in the Fountain Lobby entrance (Elevator C, Level 1), Pomerantz Family Pavilion Lobby, and UI Stead Family Children’s Hospital.
    • You can also dial 101 from any house phone to ask for directions (24 hours daily).
  • Offer transport assistance if needed: If the patient or visitor requires transport assistance to reach their desired location, dial 102 for wheelchair escort (Monday to Friday, 7 a.m. to 5 p.m.).
    • On Level 2, dial 102 for a ride on the PATmobile (Monday to Friday, 7:30 a.m. to 4:30 p.m.).

‘Guestology’ tips

Here are a few more general tips to remember when walking in the halls:

  • Stay alert for people who need help
  • Use stairs if able to free up elevators
  • Do not block hallways
  • Be mindful of conversations you have in the hallways and elevators
  • Look up and be aware of your surroundings when using your cell phone or headphones

Download a pdf of this cheat sheet.

Resources

These helpful resources are located near the Information Desks and most entrances:

  • Finding Your Way brochure/poster: detailed map with specific clinics, units, and services locations
  • Welcome brochure: map and information on parking, amenities, activities, food, lodging, etc.
  • Rack cards: information on parking, food, mailboxes, things to do, and more
  • Online: A-Z directory at uihc.org/a-z/a

2 comments

  1. Thank you for including the cheat sheet link – I didn’t know this was available. When on-boarding new staff/faculty I always mention the importance of assisting pts/visitors and the use of 101 on the house phones. I can now include this handout in our on-boarding packet!

  2. The Guest Services team at Information and Concierge Desks are always a great resource. 🙂

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