Normal commute becomes critical moment for employees

The moments before a crisis can often feel serene and mundane.

On June 3, interstate traffic was moving steadily, the weather was decent, and the four members of the UI Health Care Riverside #1 van expected a conventional commute.

What happened next was anything but. It was a moment that left them beaming with pride and gratitude. The skills they’ve honed while working with UI Health Care, both in and out of clinical spaces, allowed them to rise to the challenge of helping a stranger deal with a medical emergency.

From left to right: Deb Hunter, Scot Riggan, Rhonda Rossman, LPN, and Joyce Lord, the riders of the UI Health Care Riverside Van Pool.

Van pool remembers commute crisis

Weeks later, the van pool consisting of Scott Riggan, facilities management, Rhonda Rossman, LPN, pediatric oncology, Joyce Lord, anesthesia technician, and Deb Hunter, an administrative services coordinator, gather outside the hospital to reflect on what happened the morning of June 3.

The group remembers that Riggan was driving. Rossman had her nose stuck in a book. Hunter and Lord were just planning for what the workday could bring.

“We were making good time on the drive. But then I noticed the driver of this other car pushing on someone in the passenger seat. They had a phone in one hand while also trying to steer,” Riggan says.

Riggan quickly got the attention of the others in the van, asking if they should see if the driver needed help.

“I remember the driver looking so scared,” Rossman says. “That’s when we really started trying to get their attention and then we saw the passenger in the other car was unconscious.”

Explore the benefits of using UI Parking and Transportation’s employee van pool program.

While Riggan focused on driving, the women in the van pool encouraged the panicked driver to pull over, signaling through the window that they would help him.

“As soon as everyone pulled over, our nurse here jumped into action,” Lord says of Rossman. “Deb and I just took her marching orders. She told us to call 9-1-1 and to grab her a timer, so we did that.”

“You guys were great backup!” Rossman says.

Hunter and Lord praise the quick actions of Rossman, saying it was impressive to see her assess the passenger’s issue. Rossman says the situation reminded her why the fundamentals of emergency care are vital.

“When something like that happens you just go back to your basics: check their airway, breathing, and circulation,” Rossman says.

To the pediatric oncology nurse, her response was basic but to the others her ability to respond with a level head was top-notch.

“Rhonda was so calm during all of this,” Hunter says. “She treated the passenger like she would her own child.”

As Rossman monitored the passenger, first responders surrounded the two vehicles.

“There were red lights everywhere, I’ve never seen so many come up at once,” Riggan says.

“The EMTs immediately turned to me. I told them the woman’s vitals and what I observed,” Rossman says. “I heard the driver say it seemed like she had a seizure while they were driving to a hospital.”

With the passenger and driver now in the hands of the first responders, the van pool returned to their vehicle and resumed their commute.

“We all just sort of looked at each other, sort of wondering what else was going to happen that day,” Lord says. “But we actually all made it to work on time!”

Riders encourage emergency preparedness

Since the incident, the van pool riders had some time to reflect on that morning. For Hunter, looking back on that morning makes her grateful she learned some of the basics of how to help in an emergency.

“Even though we didn’t need it, I was really grateful that the hospital offered a bunch of us the chance to get certified in CPR,” Hunter says.

While they’ve all had time to process what happened that morning, one question remains in the front of their minds.

“We just wish her the best,” Rossman says. “Because we may never know what happened next.”

What they do know is, they were in the right place, at the right time. And because of their quick actions they prevented a bad situation from getting worse. So, whether you’re commuting to work or just walking the halls of main campus, being aware of your surroundings can make all the difference.


  1. WOW – you were definitely in the right place at the right time for these folks. Congrats to you all for your awesome teamwork!.

  2. Way to go! This is why we all work at UIHC, looking to help where we can and you 4 went way over the top! Thank You!

  3. I remember that day, as our Washington Van Pool went passed you, we wondered what had happened. It didn’t look like you were in an accident but there were lights everywhere. As a first responder from a small town, thank you for making what could of been a much bigger problem by not pulling over. Great job!!

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