Lynn Glass and her colleagues in the Burn Center Outpatient Clinic never know who may walk through the clinic doors for treatment.
“With no age restrictions on our patients and a variety of degree of burns we care for, our work requires a lot of flexibility to make sure our patients have everything they need,” says Glass, RN, BSN.
While Glass primarily cares for burn outpatients attending follow-up appointments, the burn clinic also assists with inpatient care, as well as burn patients from the Emergency Department.
Routinely working on the outpatient side, Glass and her coworkers will change wound dressings, preform hydrotherapies, and assist with burn after-care support to help the patient’s healing process.
“An average day involves seeing patients with burns, coordinating care with other teams; including PT/OT, child life, social work; and following up via phone calls with home-visiting nurses and other hospitals that have referrals for patients that need wound care,” says Glass.
Despite their different roles in patient care, Glass says the staff on the burn clinic are quick to help out whenever and wherever it’s needed.
“Whether it’s on the inpatient or the outpatient side, our burn patients all need care,” she says. “Our entire clinic staff, if we’re able, will help the inpatient side because to us, it’s all the same; it’s caring for our patients.”
Throughout the pandemic, Glass and her staff have even assisted outside their unit—like so many of their UI Health Care colleagues.
“When we’ve had slower times in the clinic, many of our clinic staff volunteered to help with entrance screening or volunteered to pitch in extra hours on the inpatient side of the burn unit,” says Glass.
Despite the turbulence of the last year, Glass emphasizes the importance that camaraderie plays on the unit.
“We try to make each day fun and enjoyable for everyone, patients and coworkers included.”
That reminder is often accompanied by the motivation that Glass and her staff receive from caring for their patients.
“They’re always appreciative of everything we do for them,” says Glass. “In my role, I could not do everything I do without my teammates helping me. It is truly a team effort.”