Facilities & Services
Modified on 11/6/2023 at 03:59pm

Building access, deliveries, parking, food and nutrition options, and other services that are changed during the COVID-19 outbreak.

Screening and hospital access

Entrances and exits
Updated on 07/14/2022 at 7:55 am

Employees, volunteers, and patients may use the public entrances at these locations:

  • Main Entrance: 24/7
  • Ramp 3 Level 2 skyway: Monday – Friday, 5 a.m. to 5 p.m.
  • UI Stead Family Children’s Hospital Main Entrance: 24/7
  • Pomerantz Family Pavilion, Level 2 skyway from Parking Ramp 4
    • Patients and visitors: 24/7
    • Employees: 4:30 p.m. to 6 a.m.
  • Pomerantz Family Pavilion (PFP) West Entrance: Monday – Friday, 5 a.m. to 7 p.m.
  • Pomerantz Family Pavilion (PFP) East Entrance: Temporarily closed

These entrances are for patients/visitors for these specific clinics:

  • Family Medicine Clinic: Monday – Friday, 7:30 a.m. – 5 p.m.
  • Emergency Department: 24/7
  • Labor and Delivery: Use call button in an emergency

In the event of an emergency, Safety & Security can always be reached at 319-356-2658.

Exits: The doors and hours for exiting the building are the same as they are for entering the building.

All other exterior doors not listed on this page will be locked.

View a map of all available entrances/exits.

Updated on 03/10/2023 at 8:00 am

Visitor and non-UI Health Care personnel will be asked screening questions during the entry process.

Patients will be asked screening questions during the appointment check-in process.

The screening questions are:

  • Do you have new or worsening:
    • Sore throat
    • Cough
    • Shortness of breath
  • Have you tested positive for COVID-19 in the last 10 days?

Anyone who answers yes or exhibits signs or symptoms of respiratory illness is required to wear a face mask while in our facilities.

Staff entry process
Updated on 12/03/2021 at 9:35 am

Effective Dec. 3, 2021:

    • Additional staff entrances will be made available (see map). These doors will be locked, meaning staff will need to scan their badge at these entrances in order to enter the building.
  • Upon entry, staff will no longer be required to scan their ID badge to attest that they have no COVID-19 symptoms.
  • Staff should continue to wear their ID badge at the breast pocket or lapel level with picture and name forward, immediately visible to patients, visitors, and other staff.
    • Staff who do not display their ID badge in the appropriate position may be stopped by entry screening staff.


Staff experiencing any signs or symptoms of COVID-19, they should call the University Employee Health Clinic at 319-356-3631.

  • Symptoms:
    • Have you had a fever in the last 24 hours?
    • Do you have new or worsening:
      • Sore throat
      • Cough
      • Shortness of breath
UI Stead Family Children’s Hospital Level 12
Updated on 06/15/2022 at 10:34 am

Level 12 of UI Stead Family Children’s Hospital is open to pediatric inpatients (escorted by staff only), as part of their care. This area is not open to the public or other patients. Staff badge access is required to gain entry to the space. 

Staff must wear a face mask at all times when in this area, regardless of their vaccination status.

No food or drink is permitted.

Additional details on PPE requirements can be found here.

Staff parking and transportation

Staff drop-off and pick-up locations
Updated on 04/10/2023 at 9:39 am

The hospital Main Entrance driveway, UI Stead Family Children’s Hospital main entrance, and Family Care Center circle are prioritized for patient drop-off and pick-up only. Staff should not use these locations for drop-off or pick-up as it adds congestion and negatively impacts access for patients.

Staff being dropped off or picked up for work at UI Hospitals & Clinics should use the north section of Parking Lot 43 just north of the West Campus Transportation Center (WCTC). If at WCTC, do not use the bus lanes around WCTC for drop off or pick up.

  • NOTE:
    • April 7–Sept. 3: Employees should not be picked up or dropped off on For the Kids Way, as it may interfere construction work.

Two pedestrian ramps provide easy access from Parking Lot 43 to the WCTC. These locations are indicated by the gold pins on the map. From the WCTC, staff may choose to use the skyway or may use the marked pedestrian crosswalks and sidewalks to arrive at UI Hospitals & Clinics.

Please do your part to plan your route to work accordingly. We apologize for any inconvenience this may cause. Thanks for understanding as we give priority to our patients to be dropped off and picked up at the main hospital entrance and drive at the Family Care Center.

Hospital services and retail

Updated on 05/04/2020 at 8:00 am

Lower Level Pomerantz Family Pavilion is temporarily closed as of Monday, April 6. Prescriptions normally filled at this pharmacy is available at one of our other locations. We also offer free shipping to your home through MyChart or by calling 319-384-6800.

The UI Health Care–North Dodge Pharmacy is back open, as of May 4, 2020.

Valet services entrances
Updated on 07/12/2021 at 9:19 am

Beginning Monday, July 12, valet services will fully reopen, as valet returns to the Main Entrance.

  • Valet hours: 5:30 a.m. to 7 p.m., Monday–Friday
  • $15 flat fee for valet services.

Valet services are also available at the Pomerantz Family Pavilion entrance.

  • Valet hours: 5:30 a.m. to 5:30 p.m., Monday–Friday
  • $15 flat fee for valet services.

No staff pick-up or drop-off at these entrances. Vehicles should wait in Lot 43 (near Kinnick and WCTC), not by the hospital. Drivers who are in their vehicles will not be ticketed in Lot 43.

Food options
Updated on 07/07/2021 at 7:24 am

Reminder: Compass Express offers a number of grocery items for staff to buy and bring home.

  • Marketplace dining
    • The Marketplace (Elevator C, Level 1) will be open from 7 p.m. to 6:30 a.m.
  • Fountain Dining Room
    • The Fountain Dining Room (Elevator C, Level 1) will be open from 6:30 a.m. to 3:30 p.m. for breakfast and lunch.
  • Children’s Café
    • The café in the Gerdin Family Lobby (Level 1) of UI Stead Family Children’s Hospital will offer more hot food options at dinner. The cafe will remain open from 7 a.m. to 7 p.m. for breakfast, lunch, and dinner.
  • Rooftop Café
    • The Rooftop Café and Rooftop Terrace (Elevator D/F, Level 8) is open from 8 a.m. to 4 p.m. Monday through Friday. Daily soup and coffee selections can be found here.

The hours of other dining services not listed here are unchanged.

Other updates to decrease exposure:

  • Several tables and chairs have been removed from the dining rooms, to promote social distancing.
  • All self-serve bakery items are being portioned into serving containers to eliminate the use of shared serving utensils.
  • All self-serve breakfast bars are closed, replaced with premade yogurt parfaits (oatmeal will be served by FNS staff at hot food stations).
  • All self-serve salad bars are closed, replaced with premade salads.
  • The Atrium salad bar is serving premade gourmet salads, and is offering a limited salad bar that will be served by FNS staff.
  • Self-serve soup has been moved to hot food stations and is being served by FNS staff members.
A Massage Oasis

The Fountain Lobby location of A Massage Oasis is temporarily closed.

Hills Bank

The Hills Bank location in the Fountain Lobby (Level 1, Elevator C) is open.

You can also deposit cash and checks by using the two full-service ATMs located on Level 1 near elevators A and E, or conduct your banking with:

  • The two other Hills Bank ATMs located throughout our facilities:
    • John Pappajohn Pavilion (JPP) (Level 2, Elevator I)
    • UI Stead Family Children’s Hospital Gerdin Family Lobby (Level 1)
  • The Hills Bank Online app to deposit checks, complete electronic transactions, or maintain your account
  • The HERE by Hills Bank app to talk or text with a banker during business hours. Ask questions, get advice, or apply for financial services – right through your smartphone
HCIS Technology Assistance Center
Updated on 05/17/2021 at 5:17 pm

The Technology Assistance Center (TAC) has reopened. Located in General Hospital (E128-1), the TAC is a walk-in location providing IT Support to the UI Health Care community.

The TAC can help enroll users in EPCS, replace RTLS badge batteries, add health care email to your personal phone, and more. The TAC is open 9 a.m. to 4 p.m., Monday through Friday.

For more information, please contact the HCIS Help Desk at 319-356-0001.

Safety Store and Kaleidoscope Gift Shop
Updated on 05/20/2022 at 9:55 am

The Kaleidoscope Gift Shop and Safety Store are open from 8 a.m. to 4 p.m. Monday through Friday.

As with all public spaces, please remember to wear your face mask when visiting the gift shop.

Kaleidoscope Gift Shop also offers in-house delivery services to both our staff and patients by calling 319-356-1999 or visiting uihc.org/gift-shop.

Wild Rose Gifts and Fourth Floor Salon
Updated on 06/11/2021 at 11:46 am

Wild Rose Gifts (Elevator E, Level 1) is open 7 a.m. to 8 p.m. Monday through Friday and 10 a.m. to 6 p.m. on Saturday and Sunday. Please remember to wear your face mask when visiting the gift shop, like all public spaces.

Wild Rose Gifts also offers delivery services to both our staff and patients in-house. Flowers, lotion, gifts, etc. can all be ordered online and by phone. Gift shop staff are happy to serve as personal shoppers for callers.

To learn more about Wild Rose Gifts, visit uihc.org/gift-shop or call 1-319-356-1999.

The Fourth Floor Salon offers cosmetology services by appointment only and is open Monday through Friday from 8:30 a.m. to 4:30 p.m. Please call 1-319-356-1996 to schedule.

Need a retail product? The Fourth Floor Salon carries a wide range of styling products available for purchase from brands like Aveda, Biolage, Kenra, and more. The salon also offers free in-house delivery on its entire inventory and same-day delivery on orders received before 3 p.m. Call 1-319-356-1996 to place an order.

To learn more about the Fourth Floor Salon, visit uihc.org/fourth-floor-salon.

Volunteer Services
Updated on 07/07/2021 at 7:23 am

As COVID-19 infection rates have declined and vaccination rates increase in our community, we’re able to welcome back volunteers in specific areas to support employee and patient operations. All volunteers will complete orientation, follow all safety guidelines, and will receive a volunteer handbook with additional COVID-19 training.

As vaccination rates increase and infection rates continue to decrease, more volunteers will be brought back through a phased approach.

If you have questions related to Volunteer Services, please email volunteerservices@uiowa.edu.

Volunteers have returned to service in the following areas:

  • Patients’ and Children’s Libraries
  • Wild Rose Gifts
  • Rooftop Café
  • Volunteer Services office
  • Concierge Gift Guild
  • Stroke peer visitors
  • Burn peer visitors
  • Palliative Care and No One Dies Alone (NODA)
  • Geriatric Psychiatry
  • Spiritual Services
  • NICU Developmental Care
  • Guest Services float