ICARE Core Values

Behavior examples


  • Views old problems in new ways and has novel approaches to solving those problems.
  • Contributes original and resourceful ideas in brainstorming sessions.
  • Connects seemingly unrelated ideas, events, and circumstances to find global solutions to individual problems.
  • Sees opportunities for creative problem solving while staying within the parameters of good practice. Generates unique but workable and useful solutions to difficult problems.
  • Thinks in terms of desired outcomes, not just reactive, quick solutions. Finds ways to turn the ideal into reality. Experiments with new ideas, methodologies, and procedures.


  • Promotes cooperation and commitment within a team to achieve goals and deliverables.
  • Knows and supports teammates’ work and deliverables. Helps teammates who need or ask for support or assistance.
  • Acknowledges and celebrates the achievements of teammates. Praises the team and its achievement to others.
  • Encourages team unity through sharing information or expertise, working together to solve problems, and putting team success first.
  • Responds in a prompt and friendly manner to requests and inquiries.
  • Provides clear instructions and expectations.
  • Demonstrates flexibility by adapting to changes in priorities and the work environment.


  • Meets assigned deadlines without additional prompting by supervisor or others.
  • Adheres to established work schedule.
  • Provides consistent, timely, high quality work.
  • Displays a positive and professional image of UI Health Care to others.
  • Demonstrates initiative consistent with job expectations to improve performance.


  • Treats others fairly and respectfully.
  • Polite, courteous, empathetic.
  • Does not initiate conflict and takes measures to ensure conflict does not occur.
  • Demonstrates tact and diplomacy when resolving conflicts, addressing concerns directly with the individual(s) involved.
  • Demonstrates appreciation; thanks others for their assistance.
  • Works effectively with individuals from all backgrounds.


  • Contributes to a positive work environment through their interactions with others.
  • Demonstrates concern for the larger community served by the organization.
  • Takes initiative to learn higher level skills that enhance ability to contribute to the organization.
  • Sets high goals and works to achieve them. Pushes self and others to reach milestones.
  • Looks for opportunities to help move a project along; volunteers to help others with projects or assignments.
  • Responds to setbacks with renewed and increased efforts; is persistent in the face of difficulty.
  • Willingly puts in extra time and effort in crisis situations; goes the “extra mile” to ensure the goal is met.

Learn more about UI Health Care Human Resources’ performance review tools on The Point.