The do’s and dont’s of donations

The giving season is upon us! This is the time of year when gifts start pouring in to Concierge Services: toys, clothes, food, and so much more. We are always appreciative, but sadly, a lot of it we can’t accept.

The Gift Guild team coordinates donations, from left to right: Judy Mully, Chris Samuelson, Dan Mears, Sheri Austin, Suzi Lagina, and Jeanne Corry

For the safety, hygiene, security, and privacy of our patients:

  • All items must be new and should not be gift-wrapped.
  • All items must come from smoke-free, dust-free, and pet-free environments.
  • All fabric items must be made from new materials and in a non-scented new plastic bag for delivery.
  • All pins must be removed from all donations.
  • We cannot accept homemade food items or prepackaged food that has expired.
  • Names of current and former patients cannot be included with gifts.

Donors should complete a donation form, and bring a copy along with their donation.

Donations are accepted at the UI Hospitals & Clinics Main Entrance, or the Level 1 lobby of UI Stead Family Children’s Hospital near Concierge Services, on Tuesdays from 1:30 to 3:30 p.m. and on Thursdays from 9 to 11 a.m.

For health and security reasons, we cannot accept:

  • Handmade toys due to toy regulations for quality and safety
  • Used items
  • Anything latex (no latex balloons)
  • Candy
  • Fleece baby hats
  • Riding toys
  • Violent toys or games or toy weapons
  • Used medical equipment (Iowa Compass)
  • Art (Project Art)
  • Any food that is not prepackaged
  • Oversized stuffed animals
  • Handmade cards

Info for staff

  • If donations show up on your work unit, call Concierge Services at 319-356-1900 or UI Stead Family Children’s Hospital Concierge at 319-678-5500.
  • Read more: FAQs for staff

How to donate