This message is posted on behalf of Suresh Gunasekaran, chief executive officer of UI Hospitals & Clinics, from an email he sent to UI Hospitals & Clinics staff on June 27, 2019.
I want to take a moment to thank you for your hard work and commitment to moving our mission forward.
The momentum we’re seeing is real. Last week, UI Stead Family Children’s Hospital was listed among the nation’s best in six specialties, according to U.S. News & World Report rankings. Our six solid organ transplant programs recently received glowing reviews from the United Network for Organ Sharing (UNOS). And earlier this month, the Joint Commission had numerous compliments for our Advanced Comprehensive Stroke Center program during its re-certification visit.
I’m especially encouraged by the improvements we are seeing in patient satisfaction. This is an area where we know we can do better—and are doing better—even as more Iowans than ever choose us for their health care. I shared this at the last Board of Regents meeting and explained that while we are just below the national median for patient satisfaction, our numbers are increasing.
We expect our patient satisfaction numbers to continue to improve—even though it’s not easy. Every night, we are more than 95% full in our adult and behavioral health inpatient units. Every year, we are here for thousands of patients who are transferred from other Iowa hospitals. More than half of our patients share a room with another patient. Many of our patients who are ready to leave our facility often stay longer because the right level of care or support isn’t available.
These are big challenges. And yet, we choose to continue to improve our patient experience, not because it is easy, but because it is hard, and it is the right thing to do.
Our physicians and nurses, along with their clinical care teams, are focused on areas for improvement, and I’m proud to report that we’re seeing positive results with their collaboration in the following initiatives:
- Compassionate, Connected Care roll-out
- Provider Communication Program
- Excellence Every Time training
- Bedside handoffs
- Hourly rounding of nursing staff with inpatients
- Executive team/nursing leadership rounding
None of this would be possible without each of you. Thank you for making a difference in the lives of our patients. I am confident that our commitment to those we serve, and to each other, will ensure that we keep raising the bar.
Chief executive officer, University of Iowa Hospitals & Clinics
Associate vice president, University of Iowa Health Care