New HCIS Customer Self Service Portal now live

On June 1, Health Care Information Systems (HCIS) will be updating their current Help Desk Self Service page to a new and improved portal called ESC (Enterprise Service Center) Customer Self Service Portal ( This portal will replace the current WebRequest and ASRTRequest options used to submit tickets to HCIS.

You will be able to:

  • Ask for something by submitting a request: for example, ask for software to be installed, non-Epic account access, new employee request, hardware, an equipment move, consulting, etc.
  • Get help with technical problems by submitting an incident: for example, for software or non-Epic application errors, hardware isn’t working, or you can’t access something you should have access to.
  • Get Epic assistance: for example, request enhancements or workflow changes, get assistance with Epic issues, such as not being able to access a section or unable to find what you’re looking for.
  • View the status of your own tickets at any time and leave comments on them.
  • See a full list of services HCIS provides, and submit a request or report an incident at that time.
  • Find detailed information regarding planned outages and service alerts when systems and resources are unavailable.

Find other HCIS resources, such as:

  • Reset your Health Care password
  • Help guides
  • IT resources
  • IT security information

Once the update occurs on June 1, please find the Self Service video tutorial on the site for more information. Questions? Email or call 356-0001.