Good news for patients and patient visitors parking at UI Hospitals & Clinics

Beginning Tuesday, Dec. 3, UI Hospitals & Clinics will provide outpatients and inpatients a pass for free parking while receiving care on our main Iowa City campus. Free parking was achieved through a partnership with University of Iowa Parking and Transportation.

How it will work for patients

All patients of UI Hospitals & Clinics receiving medical care will be provided a Patient Parking Pass. These are not to be given to their visitors, unless they are driving the patient. The pass, which has a unique, one-time-use barcode, allows patients to exit Hospital Parking Ramps 1, 2, 3, and 4 for free. To access their pass:

  • For outpatient visits, surgeries, and procedures: Patients can print their Patient Parking Pass from their MyChart account prior to their visit or ask for one when they check in for or check out from their appointment.
  • For admitted patients: The nursing unit clerk will print the pass upon discharge and provide it to the patient. The pass is then provided to a parking cashier or scanned at a pay-in-lane, self-serve machine. The one-time-use barcode waives the parking fee for one vehicle. This does not include parking for visitors.

Visitor Parking Pass Booklets

Also beginning on Dec. 3, Visitor Parking Pass Booklets will provide a lower cost option for visitors. Each booklet contains five visitor passes and costs $30. Each pass is valid for one prepaid exit, with a maximum cost of $6.

The booklets are especially beneficial to those making multiple extended visits here to see a patient with a prolonged stay.

The Visitor Parking Pass Booklet replaces the current three- and seven-day passes, but the new passes are not required to be used on consecutive days. They may be purchased at:

  • UI Hospitals & Clinics Main Information Desk (Elevator E, Level 1)
  • Pomerantz Family Pavilion Information Desk (Elevator M, Level 1)
  • UI Stead Family Children’s Hospital Information Desk (Gerdin Family Lobby, Level 1)

When purchasing, visitors need to provide the patient’s name. Visitor pass booklets or passes are not available for refunds or redeemable for cash value in any way.

In order to redeem a visitor pass, the visitor must be parked in one of the four hospital ramps located by the hospital. 

For faculty and staff

Off‐duty university employees attending their health care appointments will have free parking for the duration of their medical visit.

More information about hospital parking regulations can be found at transportation.uiowa.edu/regulations.

All current parking fees and regulations remain in effect until Tues. Dec. 3.

More information

For oversized vehicles or surface parking options, or other patient and visitor questions, call 319-356-2456 or 6-2456 from a hospital phone. This number is answered 24/7 by either Guest Services Information Desk staff or Telecom during non-business hours.


Q&As for Patient Parking Passes and Visitor Parking Booklets


Patient Parking Passes

Why is UI Hospitals & Clinics providing free patient parking?

This change in parking is part of our ongoing effort to improve patient satisfaction. We want our patients to have the most positive experience possible during their visit. Free parking has also been one of the changes patients ask for most frequently. Our financial performance is such that we can now accommodate this change.

How will the free parking work?

All patients of UI Hospitals & Clinics receiving health care on our main campus will receive a Patient Parking Pass. The pass includes a unique, one-time-use barcode and allows patients to exit Hospital Parking Ramps 1, 2, 3, and 4 for free. The pass is given to the  parking cashier or scanned at a pay-in-lane, self-service machine and your fee will be waived.

The pass’s one-time-use barcode waives the parking fee for one vehicle. The Patient Parking Passes are not for visitor use, unless the visitor is driving the patient.

How do patients get a pass?

  • For outpatient visits, surgeries, and procedures: Patients can print their Patient Parking Pass prior to their visit or ask for one when they check in for their appointment.
  • For admitted patients: The nursing unit clerk at the discharging unit will print one pass upon discharge and provide it to the patient.

What about employees who are also patients?

Off-duty university employees attending their health care appointments will also have free parking for the duration of their medical visit. See more information on employees parking as patients

Are there any limits to how long the patient’s vehicle can stay in the ramp?

There is no limit to the duration a patient’s vehicle can be parked in the ramp.

What if the ramps are full?

Parking ramp use increases during inclement weather. In the event of a full ramp, patients should proceed to the next closest parking facility. Employee compliance with hospital parking regulations is essential to ensure patient and visitor parking is available.

Does this include patients at UI Stead Family Children’s Hospital?

All of our patients can receive the Patient Parking Pass. Other parking practices for the Children’s Hospital remain unchanged.

Will the hospital still offer valet parking?

Yes, valet parking will still be offered. The Patient Parking Pass does not apply to valet service; there will continue to be a $15 per day fee.

Is this a long-term commitment?

UI Hospitals & Clinics and UI Parking and Transportation have signed a five-year agreement and plan to reevaluate after that period.

Visitor Parking Pass Booklet

What does the booklet provide a patient visitor?

The booklets are especially beneficial to those making multiple extended visits here to see a patient with a prolonged stay. Each booklet contains five visitor passes and costs $30. Each of the five passes is valid for one exit. The booklet limits the maximum cost to $6 for a visit, as opposed to the $10 or $20 full-day maximum cost associated with the standard and graduated rates.

What is the definition of an exit? Is there a minimum/maximum time limit on “$6 per visit”?

An exit is a vehicle leaving a Hospital Parking Ramp. Patient visitors using the Visitor Parking Booklets will pay a maximum of $6; parking costs beyond that during the visit will be waived when the visitor exits the ramp.

What if the visitor only needs one or two days of visitor parking?

Patient visitors without a Patient Parking Pass will pay the standard rate. Or, they can buy the booklet, use the passes as needed and share the remaining with others visiting the same patient.

Where can the passes be used?

In the Hospital Parking Ramps 1, 2, 3, and 4.

What happens to the $30 fee for the booklet?

UI Hospitals & Clinics does not profit from the fee. UI Parking and Transportation uses fees to cover the cost of managing, maintaining, and operating the parking facilities.

Can I share the booklets and individual passes with others who are visiting the patient?

Yes.

Do the passes expire?

No, they do not expire, can be used any day of the week, and they do not need to be used on consecutive days.

Patients or visitors needing more information regarding the parking changes should call 319-356-2456 or 6-2456 from a hospital phone. They are answered 24/7 by either Guest Services Information Desk staff or Telecom during off hours.

See also:

2 comments

  1. There has been issues with getting visiting parking passes due to unavailability after hours for inpatient units. Is there a solution such as visitors pass available a full 24 hours? Two nights ago, patient’s family members had to pay full price of $20 for multiple cars after waiting all day for family member to have surgery. Family stated PACU told them they could not help them get passes or information. When the patient finally received a inpatient bed, it was too late and visitors passes were unavailable. Very stressful and strong dissatisfier for patient and their family members.

    • Katie, yes administration is aware of this, and we are looking at ways to better communicate those hours to patients/visitors as well as looking at ways in the future to potentially offer after-hours purchasing, but we will keep people updated if that’s possible. In the meantime, the flyers and digital signage are being updated to reflect those hours they’re available for purchase.

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