One common theme that hospital leadership have heard over the past year is that faculty and staff want to be heard on a number of concerns. Some of the concerns, issues, or day-to-day irritants that came up were easily fixable when the right people were informed. Historically, concerns were expressed to a variety of people in a variety of ways. There was no formal way to track these concerns or follow-up and no way to prioritize.
Until now.
On Thursday, Dec. 13, 2018, HCIS launches the Blind Spots Reporting System. “The name was inspired by this idea that even the best managed organizations have ‘blind spots,’” says Theresa Brennan, MD, chief medical officer (CMO). “Blind spots are elements that leadership may not have noticed or are simply not aware of.”
The faculty or staff member will enter their report similar to how they enter a ticket in the current HCIS ESC Customer Self Service Portal. From there, a CMO team member will manage the tickets: assigning them to someone on senior leadership, tracking them, and ensuring the end user receives updates or any conclusions from the system’s email in a timely manner. The new system will keep track of whom on leadership is assigned, the ticket status, priorities of tickets, categories, and the time of entry/time of completion of tickets. This way every ticket is addressed, and trends/themes can be identified.
NEW: Download a flyer to post in staff break rooms.
Concerns or issues can be submitted by any UI Health Care faculty or staff member. Concerns may fall under one of the following categories, but are not limited to:
- Human Resources
- Nursing
- Finance
- HCIS
- Legal/compliance
- Marketing and Communications
- Carver College of Medicine
- Department specific
- Provider/UIP
- Operations
- Building/maintenance/housekeeping
- Safety
- Other
Once a report is entered into the system, it will be routed and addressed timely and appropriately. It is important to note: Blind Spots is not for patient information, as the system is not HIPAA compliant.
We encourage you to try and resolve any concern or issue whenever possible. This reporting system is an additional resource if senior leadership’s assistance is needed to resolve.
Submitting
To submit a report, click on the Incident Reporting link found on:
- The Point, under Top Links
- The Loop, Employee Info page, under Tools
Questions? Contact holly-kolfenbach@uiowa.edu.
Thank you! I will absolutely use this to share feedback and opportunities for improvement.
Will issues be reported as anonymous?
No, you will not be able to report anonymous. We need to know who submitted to do the proper follow-up or have someone to ask questions if needed.