I just watched a rerun of “the office.” On this show, as on TV and in the movies in general, administrators and supervisors are often portrayed as ignorant buffoons who have no idea what they are doing. True confession – there have been times when I have felt that way about those above me on the organizational ladder. I also understand why others might feel that way about me as a supervisor, particularly when they present me with a multidimensional problem that seems to have no good solution.
On the other hand, there are times as an administrator when the answer is clear immediately. My favorite example, and one that I am privileged to experience often in my current role, is when asked for something by someone who I know is very careful about what they ask for, and has a track record of success when given the support they request. This describes many of my colleagues at Holden Comprehensive Cancer Center. When I receive requests from such colleagues, I don’t ask myself “why should I say Yes” Instead, I ask myself “why would I say No.” On occasion, lack of resources has limited my ability to give a positive response. However, that is the exception and not the rule. Almost without exception, when I say “yes” to such requests, I have not been disappointed.