Patient Experience Coach
Education/Background:
Josh joined UI Health Care in as a Volunteer in Day of Surgery and the Volunteer Service Office in 2015. He has held leadership, HR, and Training and Development roles in the Retail sector prior to joining UI Health Care. Josh is a proud graduate of The University of Iowa and has an HR Certificate from Kirkwood Community College.
Responsibilities:
Josh was named the Patient Experience Coach in the Office of the Patient Experience in January 2017. Josh drives Patient Experience strategy by working with areas to assist leaders in hardwiring tactics to improve the Patient Experience through support and mentorship. He assists the department leadership in developing plans to provide coaching support through review of results and patient feedback.
Josh partners with hospital leadership to develop and ensure the effective and consistent implementation of Excellence Every Time, Provider Communication, and Compassionate Connected Care strategies across the hospital. He works closely with hospital leaders to analyze survey results and identify, prioritize, plan, and oversee improvement efforts, as well as participates in the identification of service performance targets and improvement strategies.
Hobbies/Special Interests:
I enjoy video games and TV, spending time outdoors in the beautiful Iowa City area with my family, and attending Hawkeye sporting events.
Contact:
Address: CC 102 GH
Phone: (319) 467-7750
joshua-paxton@uiowa.edu
When asked, “What inspires you?”
“The staff here at UIHC inspire me. My sons have received specialist care here at UIHC for several years, and we moved 300 miles from Okoboji, Iowa to Iowa City to be closer to that care in late 2015. We have always been treated with such compassion, respect, and care that we knew we were making the right decision in moving here. The staff here at UIHC show genuine care and concern for their patients, and I am so fortunate to be able to help other families feel the same connection to their care that mine has!”