Susan K. Berends, DNP, ARNP, CPNP, NNP-BC

Quality Engineer


  • Analyze and report quality measures and resource management utilization
  • Evaluate processes and outcomes of care and identify opportunities for improvement
  • Provide guidance for statistical reporting
  • Provide benchmark data for hospital units and departments
  • Assist with implementation and compliance reporting of recommended national healthcare quality standards
  • Educate University of Iowa Hospitals and Clinics staff in performance measurement, analysis and improvement
  • Facilitate performance improvement teams


  • Doctor of Nursing Practice (DNP) – University of Iowa, 2014
  • Post-Masters Certificate, Neonatal Nurse Practitioner (NNP) – SUNY at Stony Brook, 2000
  • Masters of Arts in Nursing/Pediatric Nurse Practitioner (PNP, 1991) – University of Iowa, 1993
  • Bachelor of Science in Nursing (BSN) – University of Iowa, 1980

Special Interests & Activities

  • Advanced Practice Provider, professional interests
  • Vice President, Iowa chapter of the National Association of Neonatal Nurses
  • Member, Sigma Theta Tau, Gamma Chapter


Phone: 319-384-9593
Fax: 319-353-7043
Address: C-52-G GH