Supervisor, Concierge Services/ Guest Services

Responsibilities:   

Assisting patients, families and visitors with information and amenities is just one of the many functions of Concierge Services. Sheri Austin supervises the program, with services in University Hospital as well as UI Stead Family Children’s Hospital. Sheri, who began her career at UI Hospitals & Clinics as one of the first Service Excellence Ambassadors in 2011, also coordinates the In-Kind Donation, Use of Public Space and Notary Service programs. She collaborates with Marketing & Communications to create and update literature on hospital services, amenities and wayfinding. Sheri also oversees Concierge Services’ volunteers who provide information to inpatients and collaborates with the Office of the Patient Experience to identify improvement opportunities.

Special Interests and Activities:

Spending time with my family, exercise, home projects, and reading.

Contact:

Voalte 8-0457
Phone:  319-356-1900
Office Address:  1103 RCP
Email: sheri-austin@uiowa.edu

When asked, “What inspires you?”

From the day I began working at UIHC 8.5 years ago in the Guest Services Department I have been inspired to do my best in assisting patients and families.  I appreciate that training, continuing education, and staying up-to-date on hospital information are valued tools by leadership and important to prepare me for the various situations that arise.   I am inspired daily by the patients and families I meet and assist, by my colleagues, and the volunteers that dedicate so much of their time and take ownership of the tasks at hand.  No 2 days are alike in this environment, so I am inspired to be a caregiver and provide excellent service on a daily basis.