Assistant Director

Responsibilities:

As a Patient Experience Coach, Kip drives Patient Experience strategy by working with areas to assist leaders in hardwiring tactics to improve the Patient Experience through support and mentorship.  He assists the department leadership in developing plans to provide coaching support through review of results and patient feedback.

Kip partners with hospital leadership to develop and ensure the effective and consistent implementation of Excellence Every Time, Provider Communication, and Compassionate Connected Care strategies across the hospital. He works closely with hospital leaders to analyze survey results and identify, prioritize, plan, and oversee improvement efforts, as well as participates in the identification of service performance targets and improvement strategies.

Background:

Kip has been a member of the UIHC Team since 2004 in multiple roles including Clerk, Project Assistant, Administrative Specialist, and Support Services Manager. He most recently managed Frontline Operations at Iowa River Landing (IRL) with a focus on Operations, Management, Patient Access, and Process Improvement.  He is also an Epic Super User. Kip has recently been the co-lead on implementing TeamSTEPPS at IRL which focuses on patient safety, employee engagement, communication, team building, and staff empowerment.

Hobbies/Special Interests:

• Patient Safety & Experience
• Effective Communication & Team Building
• Process Improvement
• Iowa Hawkeyes!

Contact Information:

Address: CC102-C GH
Phone: 319-467-5241
Email: Kipton-pedersen@uiowa.edu

When asked “What inspires me”:

The passion and drive our UIHC staff bring to work each day to deliver safe and exceptional patient experience.

“With every interaction is a chance to leave a lasting impression.”