Tera received her Bachelor’s degree in Psychology at the University of Wisconsin – River Falls and her Masters of Science in Education from the University of Wisconsin – LaCrosse.
As a Patient Experience Coach, Tera drives Patient Experience strategy by working with areas to assist leaders in hardwiring tactics to improve the Patient Experience through support and mentorship. Tera assists the department leadership in developing plans to provide coaching support through review of results and patient feedback.
Tera partners with hospital leadership to develop and ensure the effective and consistent implementation of Excellence Every Time, Provider Communication, and Compassionate Connected Care strategies across the hospital. She works closely with hospital leaders to analyze survey results and identify, prioritize, plan, and oversee improvement efforts, as well as participates in the identification of service performance targets and improvement strategies.
I enjoy spending time outdoors with my family. One of our favorite activities is canoeing and kayaking on Lake McBride.
Address: CC102 GH
When asked “What inspires me?”
‘The perseverance and resiliency of patients and families cared for at UIHC.’