Quest
Monthly
Patient Safety, Quality, and Service Excellence updates from the Chief
Medical Officer
Compliance
Protecting patient confidentiality
Have
you ever had to discuss a patient’s condition or other protected health
information (PHI) during rounds, in a semi-private room, on the phone, or
at nursing stations where you may be overheard? Read
tips on protecting patient confidentiality.
Quality
Refocused documentation efforts post ICD-10
The
mechanics of ICD-10-CM (diagnosis coding) are actually very similar to
ICD-9. Therefore, the biggest learning curve for most will be in
procedure (PCS) coding. ICD-10-PCS is a completely new coding system with
its own guidelines, so documentation requirements will be different. Read
more.
Taking the “Wait” Out of the Work
A
new multidisciplinary team at the Holden Comprehensive Cancer Center at
the University of Iowa is focusing on the new patient referral process.
The goals of this team include: 1) decreasing the time from a phone
referral to seeing the patient in clinic, and 2) increasing the “value”
of the first patient visit. Read
about improvements being made (PDF).
Office of The
Patient Experience
Service Excellence event recap
See
photos and comments from last week’s Service Excellence event.
Keys to Success!
Tips
on communicating and listening, including both positive and “missed
the mark” comments from our patients.
Clinics: positive patient comments
Read
more patient comments from our clinics, received in October.
Patient
Safety
Hand hygiene adherence
·
Sept.
27 to Oct. 3
·
Oct.
4 to 10
·
Oct.
11 to 17
·
Oct.
18 to 24
·
Oct.
25 to 31
Awards
·
Good Catch
Award: Ebe
Boettcher, RRT
·
Making
a Difference Award recipients, Oct. 2015
·
PHIL
Award honors outstanding respiratory therapists
·
UI
wins UHC Supply Chain Award
·
DAISY Award: Jennifer
Off, BSN, RN, OCN
·
2015
UI Physicians Clinical Award winners
|