Patient Safety, Quality, and Service Excellence updates from the Chief
Protecting patient confidentiality
you ever had to discuss a patient’s condition or other protected health
information (PHI) during rounds, in a semi-private room, on the phone, or
at nursing stations where you may be overheard? Read
tips on protecting patient confidentiality.
Refocused documentation efforts post ICD-10
mechanics of ICD-10-CM (diagnosis coding) are actually very similar to
ICD-9. Therefore, the biggest learning curve for most will be in
procedure (PCS) coding. ICD-10-PCS is a completely new coding system with
its own guidelines, so documentation requirements will be different. Read
Taking the “Wait” Out of the Work
new multidisciplinary team at the Holden Comprehensive Cancer Center at
the University of Iowa is focusing on the new patient referral process.
The goals of this team include: 1) decreasing the time from a phone
referral to seeing the patient in clinic, and 2) increasing the “value”
of the first patient visit. Read
about improvements being made (PDF).
Office of The
Service Excellence event recap
photos and comments from last week’s Service Excellence event.
Keys to Success!
on communicating and listening, including both positive and “missed
the mark” comments from our patients.
Clinics: positive patient comments
more patient comments from our clinics, received in October.
Hand hygiene adherence
27 to Oct. 3
4 to 10
11 to 17
18 to 24
25 to 31
a Difference Award recipients, Oct. 2015
Award honors outstanding respiratory therapists
wins UHC Supply Chain Award
DAISY Award: Jennifer
Off, BSN, RN, OCN
UI Physicians Clinical Award winners