Subject:                          Quest May 2015



Monthly Patient Safety, Quality, and Service Excellence updates from the Chief Medical Officer


Quality updates

Clinical Documentation Improvement at UI Hospitals and Clinics

Clinical documentation is the key driver for:

·         Accurate reflection of patients’ severity of illness (SOI)

·         True indication of risk of mortality (ROM)

·         Support for medical necessity and appropriate LOS

·         Appropriate hospital and physician public profiles

·         Appropriate hospital reimbursement

Get ready for ICD-10 starting now! Accurate ICD-10 coding will require specific and accurate documentation by all providers at UI Hospitals and Clinics.  It is important to maintain the hospital’s SOI and ROM statistics by learning what is required to achieve accurate ICD-10 coding for both inpatients and outpatients. Read more. Contact Mary Kay Brooks at 384-8206 or


Patient safety updates

Excellent communication is key to fostering a culture of safety. UI Health Care is working in partnership with Vanderbilt University Medical Center (VUMC) in creating the Peer Messenger Committee (PMC) and will be using the Patient Advocacy Reporting System (PARS®) and Co-worker Observations Reporting System (CORS) to assist health care providers in reducing risk associated with their practices. Read more on the Chief Medical Officer’s inspiring personal experience.


Hand Hygiene update: See adherence chart


“Let’s Talk Patient Safety” Healthy Conversations for Safer Health Care, will be at noon, Tuesday, June 2, in the East Room (Elevator F, Level 8). 


The documentary ESCAPE FIRE: The Fight to Rescue American Healthcare tackles one of the most pressing issues of our time: how can we save our badly broken health care system?


Office of The Patient Experience

Read May’s newsletter, featuring:



·         Good Catch Award: Hanna J. Hagen, Radiation Sciences Program student

o    Nominate a Good Catch

·         Daisy Award: Sherry Hall, RN, OCN