Subject:                          Quest March 2015.html


Monthly Patient Safety, Quality, and Service Excellence updates 


Monthly Patient Safety, Quality, and Service Excellence updates from the Chief Medical Officer

Quality updates

Lean training for health care helps staff “learn to see”

Using a “fast clock” simulation of an emergency department, with “patients” constructed of items from a craft store, engineers from UI Hospitals and Clinics Operations Excellence office are teaching staff how to recognize waste in their workplace and how to conduct scientific small tests of change to improve their workflow. Read more.


Blood conservation awards

This month, UI Health Care celebrated achievements in blood conservation.

·         SNICU decreased blood utilization by 1,024 units compared to last year.

·         Anesthesia/OR staff reduced blood product use by 748 units over the same period.

·         See photos and more details.

Patient safety updates

“Watch out for U.F.O.s – Unnecessary Foley Objects” won the Iowa Healthcare Collaborative (IHC) 2015 Safety Award in the health careassociated infections category. IHC recognized our success in reducing catheter-associated urinary tract infections (CAUTI). Read more and see photo.


Let’s Talk Patient Safety” forum

·         Noon to 1 p.m., Tuesday, April 7, East Room (Elevator F, Level 8)

·         First half of the movie Escape Fire: The Fight to Rescue American Healthcare (second half will be in the May forum)

·         CEU credits are not available for the April and May sessions.

Office of The Patient Experience

Read this month's Service Excellence newsletter, featuring:

·         What Patients Expect: Listening – Get tips to improve your listening skills

·         Grateful patient comments, praising Joan Ricks, Gayle Wallace, Dale Bieber, and more!

·         Service Star Award winners Amanda Peacock, SNICU; Kara Barquist, CVICU; and Debbie Maier, Guest Services

·         Nominate a Service Star

Compliance updates

New and revised policies:


·         Position announcement: Associate Chief Quality Officer (ACQO) for Adult Inpatient Services now taking applications

·         Executive Leadership Academy, applications due April 24, 2015

·         Nursing at Iowa blog: Certification A journey worth planning

Other awards