Subject:                          Quest December 2015


In our continuous Quest for top-notch Patient Safety, Quality, and Service Excellence 


Monthly Patient Safety, Quality, and Service Excellence updates from the Chief Medical Officer



Patient privacy tips: accessing your records

As an employee of UI Hospitals and Clinics, you may have access to Epic. Is it okay to look at your own medical records? Is it okay to look at your family members’ records? Learn the answers. 

Patient privacy survey

All UI Health Care employees: If you haven’t already done so, please take this 5-minute survey about patient privacy here at UI Hospitals and Clinics.



Refocused documentation efforts post ICD-10

The mechanics of ICD-10-CM (diagnosis coding) are actually very similar to ICD-9. Therefore, the biggest learning curve for most will be in procedure (PCS) coding. Read more.


Patient safety

Standardizing ED to OR handoff for Class A surgery

Read about the new and improved ED to OR handoff process, which was up and running Nov. 17, 2015. 


Hand hygiene adherence

·                     Nov. 1 to Nov. 7

·                     Nov. 8 to Nov. 14

·                     Nov. 15 to Nov. 21


Office of The Patient Experience

Read this month's newsletter, featuring:

·         Tips on teamwork

·         Patient comments on teamwork: grateful comments and “missed the mark” comments

·         Next Service Excellence event: March 9 and 10 at the Coralville Marriott

o   Video recap of the Oct. event is on The Point

·         Keys to Success! refresher: communicating in the patient’s voice


News and Awards