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Quest

Monthly Patient Safety, Quality, and Service Excellence updates from the Chief Medical Officer

Quality updates

Anesthesia electronic techs strive to create a flexible workforce

The anesthesia electronic techs teamed up with Operations Excellence to develop skills training matrices and training checklists to train new and current staff. These are used to coordinate training, organize skill sets, identify training gaps, and set performance goals. Read more.

Patient safety updates

Core measure successes

HCIS developed a reporting function allowing concurrent review of all medications, ensuring indications are documented. Pharmacy intervenes when indications are not documented. Read more.

Office of The Patient Experience newsletter

Read this month's newsletter, featuring:

         Service Excellence tips and best practices: meeting the emotional needs of our patients

         Reminder: Find resources to enhance your patientsí experiences on The Point, Patient Satisfaction site

         Service Star winner Julie Osterhaus, ARNP, Pediatrics

o   Nominate a Service Star

         Grateful patient comments about the Emergency Department

News

         Q1 2015 data will be available in July 2015. Many core measures will be retired.

         Upcoming new measures: Psychiatric inpatients being screened for smoking, and children on inpatient units receiving appropriate discharge instructions relating to asthma care.

         Executive Leadership Academy, applications due April 24, 2015

Awards

         Daisy Award: Matt Bell, BSN, RN

         Good Catch Award: Eric L. Cook, Environmental Services

         March Making a Difference Award recipients

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